Patient Services

At IRMS, our patients come first. We provide a unique blend of the finest in technology and cutting edge medical care, while also recognizing the needs and desires of our patients.

Pam and Beth, our Patient Services Representatives at the Front Desk, will greet you during each visit to the IRMS office in Livingston. Please let them know of any needs or questions that you might have regarding your service or care.

We always do our best to exceed your expectations. If at any time you have a recommendation that would improve our service to you, please let us know.

All of our staff are trained in the appropriate protocols to address your concerns and needs. We encourage you to work directly with the appropriate staff member, whether it is a Financial Coordinator, IVF Coordinator, Administrative Coordinator, or Nurse. If you don’t receive a satisfactory resolution to your problem, we encourage you to contact our administrative team so that we can quickly resolve your concern. The quickest way to reach them is via email. Their contact information is as follows:

Executive Director – Art Poltrack

Ass’t Executive Director – Rita Racaniello

Director of Clinical Operations – Patricia Rucinsky, R.N.

Billing / Finance Manager – Lisa Miller
(973) 322-9964

Director of Client Relations – Josephine Fegorello
(973) 322-5554

If you wish to reach any of the above people by phone, please contact our main office number at (973) 322-8286 and ask to be transferred to their extension.